Refund policy

Return & Refund Policy

Last Updated: April 24, 2026

1. Overview

This Return & Refund Policy outlines the terms under which products or services purchased from Zeuthera Clothing may be returned, exchanged, or refunded. By making a purchase, you agree to the terms described below.

2. Eligibility for Returns

You may request a return if all the following conditions are met:

  • The request is made within 7 days of delivery.

  • The item is unused, unworn, and in original condition.

  • The product is returned with original packaging, tags, and proof of purchase.

We reserve the right to deny returns that do not meet these criteria.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards or promotional items

  • Customized, personalized, or made-to-order products

  • Items marked “final sale”

4. Refund Policy

Once your return is received and inspected:

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be issued to the original payment method.

  • Shipping fees are non-refundable, unless the return is due to our error (e.g., defective or incorrect item).

5. Exchanges

We only replace items if they are:

  • Defective

  • Damaged during shipping

  • Incorrect items sent

To request an exchange, contact us within 7 days of receiving the product.

6. Return Process

To initiate a return:

  1. Email us at zeutheraforyou@gmail.com with your order details.

  2. Wait for return authorization and instructions.

  3. Ship the item to the address provided.

Customers are responsible for return shipping costs unless otherwise stated.

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank or payment provider again.

  • Contact your credit card company; processing times may vary.

  • If the issue persists, contact us at zeutheraforyou@gmail.com.

8. Cancellations

Orders can be canceled within 12 hours of purchase. After this period, cancellations may not be possible if processing or shipping has begun.

9. Contact Information

For any questions regarding returns or refunds:

Email: zeutheraforyou@gmail.com

10. Policy Updates

We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated effective date.

Zeuthera Clothing maintains this policy to ensure clarity, fairness, and operational efficiency.